Refund Information

Refund Policy

ZixCommerce offers refunds under specific conditions as outlined below.

1

Subscription Refunds

  • Refunds are applicable only within 7 days of initial subscription
  • No refunds for partially used billing periods
  • Renewal payments are non-refundable
2

Eligibility

Refunds may be granted if:

  • Service was not activated properly
  • Technical issues prevented platform usage
3

Non-Refundable Cases

  • Change of mind after usage
  • Policy violations or account termination
  • Custom development or add-on services
4

Refund Process

1

Refund requests must be emailed to [email protected]

2

Approved refunds will be processed within 7–10 business days

Important Note

ZixCommerce reserves the right to approve or deny refund requests based on the conditions outlined above.

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